Frequently Asked Questions

What is your shipping Policy?

We ship worldwide with USPS and FedEx.

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES FOR PRINTS are calculated based on your cart total as follows:

Cart Total From To Standard Shipping* 2-Day Shipping* Overnight Shipping* International Shipping Charge*
$0.00 $49.99 $5.99 $7.99 $14.99 $11.86
$50.00 $74.99 $9.99 $11.99 $19.99 $21.24
$75.00 $99.99 $14.99 $14.99 $23.99 $24.99
$100.00 $149.99 $18.99 $21.99 $29.99 $33.74
$150.00 $199.99 $21.99 $27.99 $34.99 $37.49
$200.00 $999.00 $49.99 $74.99 $99.99 $62.49
$1,000.00 Plus $99.99 $149.99 $199.99 $124.99

* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.


 

ORIGINAL ART, Large Size Products and Crating Policies:

  • Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.
    • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
    • Crate for MetalPrints over 40x60 $20.00 (required)
  • Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
  • Any Freighting Fees may be billed separately after processing your order.  Please contact kent@kentalexander.art for freight fees before the order is placed.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

  • If you reside outside of the continental United States, including Alaska and Hawaii, please contact us at +1 510-381-4658 regarding your shipping preferences.
  • APO shipping is charged full cost and sent via USPS.
  • Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
  • We are not responsible for duties and taxes required for international shipping.
  • Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

What is your Policy on Returns/Exchanges/Refunds?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact kent@kentalexander.art with your order number for further instructions.

How can I keep up with your new work?

Please sign up for my newsletter to receive information on new releases, discounts, special events and announcements. Also, follow me on Instagram and Facebook! You can use the icons at the bottom of this page to head directly to my profiles.

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

What is your Policy on Returns/Exchanges/Refunds? We do not accept returns at this time; all sales are final. We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination. If your prints arrive damaged, please keep all packaging and contact kent@kentalexander.art with your order number for further instructions.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Fine Art Prints are made with high-quality archival inks on fine art papers using a high-resolution large format inkjet printer. Original Artwork is made using archival materials and techniques whenever possible within the possibilties of creativity. Original paintings and drawings may be subject to some changes over time. I try to minimize this as much as possible. Email me with any questions. kent@kentalexander.art

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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